Shipping policy
Service Area & Travel Policy
At Deep Clean Service, we deliver our specialty cleaning expertise directly to your doorstep. Since we do not ship physical products, this policy outlines our service boundaries and travel protocols.
1. Primary Service Area
We proudly serve Kingston, Tennessee, and the surrounding Roane County area. Our standard rates apply to all locations within a [e.g., 20-mile] radius of our office at 123 Roane Manor Drive.
2. Extended Travel Fees
For locations outside of our primary 20-mile service radius, a travel surcharge may apply to cover fuel and vehicle maintenance:
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21–40 miles: $[Enter Amount, e.g., $25] surcharge.
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41+ miles: Please contact us at 1-877-829-5500 for a custom travel quote.
3. Service Arrival Windows
To account for traffic and the unpredictable nature of deep cleaning, we provide a 1-hour arrival window. For example, if your appointment is at 9:00 AM, our team will arrive between 9:00 AM and 10:00 AM. We will send a text notification when our team is en route to your location.
4. Parking Requirements
Customers are responsible for providing a clear parking space for our service vehicle near the entrance of the property. If paid parking is the only option (e.g., downtown high-rises), the parking fee will be added to the final invoice.
5. No Physical Goods
Please note that Deep Clean Service does not ship any physical cleaning supplies or products. All bookings made on this website are for professional labor services performed on-site at the address provided during checkout.
How to add this to Shopify:
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Go to Settings > Policies.
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Paste the text above into the Shipping Policy box.
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Pro-Tip: If you sell physical products later (like a "Cleaning Kit"), you will need to update this to include USPS/UPS details. But for now, this protects your time and travel costs!